I’ll never understand this…
Apparently, there’s been some confusion. Something, or someone somewhere, has told a ton of women, “if you work in customer service, you MUST refer to your babiest baby voice while on the phone.”
Yes, it’s very important to be pleasant, and polite, and speak clearly over the phone. A baby voice, is none of those things!
When I’m calling a business about my, let’s say, insurance policy, I don’t want to get the impression that I’m speaking to a prepubescent girl about such important, grown up stuff. I mean, what the hell would she know about the complicated world of insurance if she’s 11?
Give me a polite, confident sounding woman, dammit!
Please, and thank you.